FREQUENTLY ASKED QUESTIONS
Find the Answers Here
WHAT SERVICES DO YOU OFFER?
We offer a variety of spa services, including massages, facials, manicures, pedicures, body treatments, and aromatherapy. Please check our service menu for a detailed list of all the treatments available.
HOW LONG ARE THE SERVICES AND WHAT DO THEY INCLUDE?
Our spa services are tailored to meet your relaxation and rejuvenation needs, with durations varying based on the treatment you choose. Typically, our spa sessions range from 30 minutes to several hours, depending on the package or individual service selected.
As for what's included, our spa menu offers a diverse array of treatments, including massages, facials, body scrubs, wraps, and more. Each service is designed to promote wellness and enhance your overall sense of well-being.
For specific details on the duration and inclusions of our spa services, we recommend referring to our spa menu or contacting our staff who will be delighted to assist you in selecting the perfect treatment for your needs.
HOW DO I BOOK AN APPOINTMENT?
You can book an appointment by calling us at 470.684.6664, emailing us at K.Harris@omnibykiasimone.com, or through our online booking system on our website www.omniayurvedaspa.com.
WHAT ARE YOUR OPERATING HOURS?
We operate by appointment only. Our general hours are 10 to 4, Tuesday-Saturday, but we may accommodate special requests outside these hours with prior arrangement.
WHAT SHOULD I EXPECT DURING MY FIRST VISIT?
During your first visit, you will be greeted warmly and asked to fill out a brief health and wellness questionnaire. This helps us tailor the treatment to your specific needs. After that, your therapist will explain the process and answer any questions you might have before starting the treatment.
WHAT SHOULD I WEAR TO MY APPOINTMENT?
You can wear whatever makes you comfortable. For massages and body treatments, you will be provided with a robe and disposable undergarments. For other services like facials, you can remain in your regular clothing.
DO YOU OFFER PACKAGES OR MEMBERSHIPS?
Yes, we offer a variety of packages and membership options to help you save money while enjoying regular treatments. Please visit our website or contact us for more details on our current offerings.
ARE GIFT CARDS AVAILABLE?
Yes, we offer gift certificates in various denominations, which make perfect gifts for friends and family. You can purchase them directly from our website or at our location.
WHAT AREAS DO YOU SERVE?
We currently serve [List of cities/areas]. Please check our website or contact us to confirm if we serve your location.
HOW FAR IN ADVANCE DO I NEED TO BOOK?
We recommend booking at least 48 hours in advance to ensure availability, but we also accommodate same-day appointments whenever possible.
WHAT IS YOUR CANCELLATION POLICY?
Cancellations made 24 hours before the appointment are fully refundable. Cancellations made within 24 hours are subject to a 100% fee.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, debit cards, and online payment methods such as PayPal and Venmo. Payment is due at the time of booking.
IS A DEPOSIT REQUIRED?
Yes, we require a 50% deposit at the time of booking to secure your appointment.
WHAT IF I HAVE SPECIFIC HEALTH CONCERNS OR ALLERGIES?
Please inform us of any health concerns, allergies, or special requests when booking your appointment. Our therapists can tailor the treatments to meet your needs.
WHAT MEASURES DO YOU TAKE TO ENSURE HYGIENE AND SAFETY?
Our therapists adhere to strict hygiene protocols, including thorough hand washing, sanitizing equipment before and after each appointment, and wearing masks and gloves if required. We follow all local health guidelines to ensure your safety.
ARE YOUR THERAPIST CERTIFIED?
Yes, all our therapists are licensed and certified professionals with extensive training and experience in their respective fields.
CAN I PROVIDE FEEDBACK ABOUT MY EXPERIENCE?
Absolutely! We welcome your feedback. After your appointment, you will receive a survey via email to share your thoughts and help us improve our services.
IS PARKING AVAILABLE?
Yes, we have ample parking space available for our clients. If you have any trouble finding us, please give us a call.
CAN I CUSTOMIZE MY TREATMENT?
Of course! We offer customizable treatment options to best suit your needs and preferences. Please discuss your desires with your therapist before your session.
DO YOU HAVE ANY LOYALTY PROGRAMS?
Yes, we value our regular clients and offer a loyalty program that rewards you with discounts and special offers. Ask us about our loyalty program during your visit.
DO YOU OFFER SERVICES FOR SPECIAL OCCASIONS OR GROUP BOOKINGS?
Absolutely! We can accommodate special occasions such as bridal parties, birthdays, and corporate events. Please contact us to discuss your requirements and make arrangements.
DO YOU HAVE ANY AGE RESTRICTIONS?
Clients under the age of 18 must be accompanied by a parent or guardian. Some treatments may have specific age requirements; please contact us for details.
WHAT SHOULD I DO IF IM RUNNING LATE?
If you are running late, please call us as soon as possible. We will do our best to accommodate you, but please understand that your treatment time may be shortened to avoid inconveniencing other clients.
HOW OFTEN SHOULD I VISIT THE SPA?
This depends on your personal needs and the treatments you are receiving. Generally, a monthly visit is recommended to maintain optimal results, but your therapist can provide specific recommendations.
IS GRATUITY INCLUDED IN THE SERVICE PRICE?
Gratuity is not included in the service price but is greatly appreciated. The industry standard is 18-25% based on your satisfaction with the service.
SHOULD I SHOWER BEFORE MY TREATMENT?
Yes, we recommend showering before your treatment to help relax your muscles and prepare your skin for the products we use. This is especially important for treatments involving oils or scrubs.
WHAT SHOULD I DO AFTER MY TREATMENT?
After your treatment, it's best to drink plenty of water to stay hydrated and help flush out toxins. Avoid strenuous activities immediately after your treatment and give yourself time to relax and enjoy the benefits.